SMS Virtual Queuing Systems provides a unique, modern, personalized way of managing customers wait time. Increase customer satisfaction and boost your productivity whist reducing employee stress through the use of SMS QMS technology. Do not make your customers' wait in a queue!
Book a demo now for more help with setting up your account or dive in and try it out for yourself.
Why not have customers join via a iPad Kiosk. Collect valuable customer data, let them decide what to do in the extra time they have and control the length of their wait time.
Customers will receive an accurate wait time ETA forecast and position in the queue and receive notifications when it gets close to their time to be served. Customers can also join via direct SMS, Kiosk or in person.
1. Why use WhyQ?
WhyQ is about giving time back to your customers and clients. Giving them the ability to manage their waiting time & make the most of their day thus reducing the need for extra waiting areas in your business. Save on staffing costs and increase custom satisfaction, they will appreciate it!
2. Who can benefit from WhyQ?
Any business who often has clients waiting for meetings or consultations. Hair dressers, doctors offices, banking institutions etc
3. How easy is the system to use/Does it require staff training?
The system is designed to be as easy as possible for all users, this accessibility makes it extremely easy for all staff to use the system without any steep learning curve. All you need is a computer and web access.
3. How do customers join the Queue?
Customers can join via, your businesses website, sending an SMS from their mobile/cell to your queue, IOS or Android Tablet Kiosk System (Customer Self Service) or direct into your queue via a staff member.
4. Does WhyQ require the customer to download an app?
No, since we service is entirely based on SMS messenger services, as long as the customer has a phone that accept and reply to SMS messages they are ready to go!
5. Does WhyQ require the customer to have a smart-phone?
No, Why Q will go to any phone as long as it receives SMS messages.
6. What queuing options can I give the customer?
While our system is highly customisable, the main options for the customer once they have joined the queue are,
a) Check their position in the queue (Reply S)
b) Check the estimated time before they will be called back (Reply S)
c) Request more time (Reply T)
d) Leave the the queue (Reply L)
