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SMS Queue Management

Simplify the queuing experience!

Contact us for a local area phone/cell number for your account!


Why use SMS Virtual Queues?

Manage your queue via SMS, give you customer's freedom while they wait!

SMS Virtual Queuing Systems provides a unique, modern, personalized way of managing customers wait time. Increase customer satisfaction and boost your productivity whist reducing employee stress through the use of SMS QMS technology. Do not make your customers' wait in a queue!

Please book a demo now for more help with setting up your account or dive in and try it out for yourself. A Trial account is available to test for a long as you require.

Why not have customers join via a custom branded iPad Kiosk. Collect valuable customer data, let them decide what to do in the extra time they have and control the length of their wait time.

Customers will receive an accurate wait time ETA forecast and position in the queue and receive notifications when it gets close to their time to be served. Customers can also join via direct SMS, via the web widget, iOS/Android App, Kiosk or in person at one of your customer service touch points.

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Self Service Tablet Kiosk

Let customers join themselves, capture data at the same time

Save on staff wages by setting up a customer self service check-in kiosk. Customers leave their details and manage their position without any staff assistance.

Capture-Name, mobile, email, number of guests, special requests or other customer data. You decide on what fields to enable or disable from the settings

Display -Estimated time to be called back / served and their position in queue will give your customers the answers they want at the time they want it (reply S).

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Display your queue on any screen size

Keep your customers informed

Display your queue details on any screen size, possibly an iPad to a jumbo TV screen? Make it easy for your staff to keep up with queue progression and average waiting time while keeping your customers informed avoiding potential frustration

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Customisable API for everyone

We offer custom plans to suit your business, please contact us for more information

Reduce overall customer wait time and perceived wait time, customer amd employee stress. Allow your customers to have the freedom to stay in the queue wherever they go and give them an estimated time to come back

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Worldwide, No Worries!

Need a local reply number from your country? Easy, just ask!.

Placeholder of Your Feature

Our systems works no matter where you are in the world, we can send a SMS with a local number for that personalised touch for your customers

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QR Code Mode!

Send a QR direct to your customers to scan when they return

With our QR functionality you will be able to easily scan your customers in as they return right from the screen of their phone, very useful in high volume situations

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Queue Management Marketing Evolved

An easy way to appeal to the people who matter most

A Marketing Database will be logged everyday. We capture emails, mobile/cell numbers, first and last name, mailing address, time spent in the queue, who served them and any other data you enable in your settings to import into a one click campaign manager for future email or SMS marketing campaigns.

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Simple Pricing

No Fuss, No Contracts

  • Pay As You Go

    Just Simple

  • SMS Pricing

    SMS Pricing is dependent on your location

  • iPad Customer Self Service

    Save on labor costs, customers join via a self serve kiosk

  • Queue Limit

    Unlimited Queues

  • Corporate Branding opportunities

    Custom Graphics and Branding opportunities

  • No Lock in Contract

    PAYG, no contract, no strings just simple pricing!

  • Free Local Number

    Send messages from your location

  • Customer Data

    Download one click reports with all customer data

awards_logo finances_online

WhyQ was awarded with not one, but two of the prestigious FinancesOnline awards. We won their Great User Experience Award for 2016 and the 2016 Rising Star Award for our SMS Queue Management Software. As you can guess, our app ease of use and up coming potential was recognised both by software experts and customers alike, we are thrilled by the recognition!

Frequently Asked Questions

Here are some of our frequently asked questions.
Feel free to contact us for more information

1. Why use WhyQ?

WhyQ is about giving time back to your customers and clients. Giving them the ability to manage their waiting time & make the most of their day thus reducing the need for extra waiting areas in your business. Save on staffing costs and increase custom satisfaction, they will appreciate it!

2. Who can benefit from WhyQ?

Any business who often has clients waiting for meetings or consultations. Hair dressers, doctors offices, banking institutions etc

3. How easy is the system to use/Does it require staff training?

The system is designed to be as easy as possible for all users, this accessibility makes it extremely easy for all staff to use the system without any steep learning curve. All you need is a computer and web access.

3. How do customers join the Queue?

Customers can join via, your businesses website, sending an SMS from their mobile/cell to your queue, IOS or Android Tablet Kiosk System (Customer Self Service) or direct into your queue via a staff member.

4. Does WhyQ require the customer to download an app?

No, since we service is entirely based on SMS messenger services, as long as the customer has a phone that accept and reply to SMS messages they are ready to go!

5. Does WhyQ require the customer to have a smart-phone?

No, Why Q will go to any phone as long as it receives SMS messages.

6. What queuing options can I give the customer?

While our system is highly customisable, the main options for the customer once they have joined the queue are,

a) Check their position in the queue (Reply S)

b) Check the estimated time before they will be called back (Reply S)

c) Request more time (Reply T)

d) Leave the the queue (Reply L)

Any more questions feel free to

Get in touch with us

Contact Us

AUS 0488 841 550
USA (510) 296 3706